FAQ
Popular Questions
Everything you need to know about testing, shipping and ordering — answered straight.
Quality & Testing
How do I know the lab results are real?
All peptides and HGH products sold on Growth Guys are lab tested by Janoshik to ensure maximum quality. With the exception of pharmaceutical Bacteriostatic Water, produced by Pfizer, if a product is not tested, we will not sell it. All products are paired with reports from Janoshik that you can personally view and match to the batch you have purchased and received.
What if a batch sells out?
When one batch sells out, the next goes through the full Janoshik testing process before it lists. We don’t carry stock that hasn’t been verified.
Shipping
How fast does my order ship?
We offer fast domestic shipping dispatched within Canada. Standard orders are processed within 24 hours and typically arrive within 2–3 business days. Most orders ship the same business day, though delivery may take longer if there is a courier delay or you live in a remote or rural community.
Where do you ship?
Orders can only be shipped to addresses within Canada. We ship all orders domestically via Canada Post to ensure safe delivery, free from customs headaches, and in discreet packaging. Flex Delivery and PO boxes are also supported.
Is tracking provided?
Tracking is available for all orders so that you can follow the progress of your order before delivery. Please check your spam folder if you do not receive tracking within 1 business day of order confirmation.
Products
Do I need anything else to use the peptide vials?
Yes, all peptides and HGH ship in lyophilized form and must be reconstituted with Pfizer Bacteriostatic Water prior to use. Bacteriostatic Water is sold separately. Please do not attempt to reconstitute our products with “underground” or off-brand bacteriostatic water.
Orders & Payment
Do you offer refunds or exchanges?
Please note that all sales are final. Due to the nature of our products and inventory, we are unable to accept returns. Product quality is independently assessed via 3rd party laboratory testing to ensure quality, and all purchases made via this website are done with the implied consent that you acknowledge and accept the empirical testing provided on each product page. In the event of dissatisfaction or quality concern, please contact us so that we can try to assist.
What payment methods do you accept?
We accept cryptocurrency only — Bitcoin, Ethereum, USDT, Litecoin and the other coins listed at checkout. Choose your coin, send the exact amount shown to the wallet address (or scan the QR code), and paste your transaction hash. Your order ships as soon as the payment confirms on the network. See our Bitcoin Payment Guide for a step-by-step walkthrough.
Still have a question?
Our support form is the fastest way to reach the team. We usually reply within a few hours.