Information we collect
When you place an order, create an account or contact us, we collect the information you provide: your name, email address, shipping address, phone number (optional) and order details. For cryptocurrency payments we record the coin, wallet address you paid to and the transaction hash you provide. We never receive or store card or banking details.
How we use it
- To process, ship and support your orders, including sending tracking information.
- To respond to your messages and support requests.
- To send newsletters and product updates — only if you subscribe, and you can unsubscribe at any time.
- To keep our website secure and prevent fraud.
Sharing
We do not sell or rent your personal information. We share only what is necessary with service providers that help us operate (for example, Canada Post for delivery and our email provider), who may use it only to provide those services.
Cookies
We use essential cookies to keep your session and cart working, and may use privacy-respecting analytics to understand site usage. You can control cookies in your browser settings.
Retention & security
We keep order records for as long as required for accounting and legal purposes, and protect your data with industry-standard security measures.
Your rights
Under Canadian privacy law (PIPEDA) you may request access to, correction of, or deletion of your personal information. Email [email protected] and we’ll respond within 30 days.