All sales are final
Due to the nature of our products and inventory, we are unable to accept returns or exchanges. Product quality is independently assessed via third-party laboratory testing, and all purchases made via this website are made with the implied consent that you acknowledge and accept the empirical testing provided on each product page.
Quality concerns
In the event of dissatisfaction or a quality concern, please contact us at [email protected] with your order number, the batch code on your vial, and a description of the issue so that we can try to assist.
Damaged or incorrect items
If your order arrives damaged or you receive the wrong item, contact us within 7 days of delivery with photos of the item and packaging. Where we confirm a shipping error or transit damage, we will send a replacement at no cost.
Lost parcels
If a parcel is confirmed lost by Canada Post, we will reship the order or issue a store credit at our discretion.
Cancellations
Orders can be cancelled before payment is sent. Once a cryptocurrency payment has been made and the order has been processed, it cannot be cancelled. Approved refunds (for example, an item we are unable to fulfil) are issued in the cryptocurrency used, at the CAD value of the original payment.